TERBOVEN AQUARISTIK · DELIVERY & SERVICE

Your aquarium. Our journey to you.

From small nano aquariums to individually made tanks: we arrange safe transport, with straightforward local delivery and carefully planned logistics further afield.

Personal delivery · Careful checks · Fair, transparent delivery charges

At home in the Rhine-Main region

Our passion for aquatics starts right on our doorstep. Around Bad Homburg, Oberursel and Frankfurt we aim to make our personal delivery service particularly attractive. Darmstadt, Wiesbaden, Friedberg, Butzbach, Gießen and other towns in the region are also part of our extended delivery area.

Distance bands are based on Shopify's local delivery radius calculation, not the actual road distance travelled. Addresses with a longer driving distance may therefore still fall within a zone. Local delivery currently requires a minimum order value of €10. The delivery options and prices displayed at checkout for your delivery address apply.

Personal delivery and practical assistance

When we deliver ourselves, our service does not automatically stop at the kerb. We help with unloading and, where possible, with moving the aquarium to its intended position. Access, weight and local conditions must allow a safe handover.

Many of our delivery runs also take place at weekends. The actual arrival time depends on the route, traffic and earlier deliveries. Once reliable information is available, we notify you through the designated communication channel.

Shipping charges for equipment & accessories

Standard parcel items have different shipping rates from aquariums, furniture, bulky goods and hardscape. The following standard rates and free-shipping thresholds apply to equipment and accessories. Thresholds refer to the value of the goods.

Aquariums, furniture, bulky goods and hardscape incur separate charges calculated at checkout. Any island surcharges are charged separately.

How your order reaches you

Depending on the item, delivery address and availability, we ship by parcel carrier or freight company, or deliver your aquarium personally. Small aquariums with suitable packaging may also travel by parcel carrier. We choose the shipping method to ensure safe and economically sensible handling.

Delivery times subject to availability

At a glance: these estimates apply to the delivery stage. For custom-made items, manufacturing and transport from the manufacturer are additional.

Deliveries to Switzerland are DDP to the delivery address under our current terms; VAT and customs duties are included in the total price. Other EU countries are available on request.

Handmade takes time

A custom-sized aquarium is not an ordinary stock item. Many tanks are made specifically for your order. For custom sizes outside our manufacturer Terra-Natur's standard range, the following manufacturing times generally apply:

Custom-made products include custom-sized aquariums, Optiwhite aquariums, individually made covers and tanks with drill holes, partitions or other customer-specific modifications.

Important: After manufacturing, the aquarium is first transported from the manufacturer to us. Delivery then begins according to availability and route planning. Manufacturing time and the subsequent delivery time must therefore be added together, with transport from the manufacturer added as well.

Complete curing of the silicone seams is particularly important for aquariums bonded with transparent silicone. The manufacturer decides when the aquarium can safely be moved and transported. Sufficient curing time helps minimise the risk of unsightly trapped air or visible bubbles in the transparent silicone seams. Bond quality therefore takes priority over the earliest possible delivery.

Questions? We are here to help.

For product advice and general questions, you can reach us by phone, WhatsApp or email. For binding information about current orders, delivery dates and complaints, please use email so that all details remain clearly documented.

Contact us by email